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DAY 4 · BANKING FRONTIER 2026

Customer Growth,
Platform Scale & the Human–AI Experience.

Day 4 focuses on customer experience, platform banking, smart channels, branch reinvention, AI-assisted service, and the changing relationship between people and machines in banking.

Register your interest Full agenda
Day 4
Thursday · 26 Nov 2026
Growth
Core strategic theme
Platform
Transformation focus
17:15
Networking reception

What's in the programme

Six tracks for Day 4.

Human–AI service

How service, sales, advice, and operations change when AI is embedded across journeys.

Omnichannel journeys

Unifying branch, mobile, and web into one coherent experience layer.

Smart branches

Reimagining physical channels as advisory, trust, and resolution hubs.

AI-assisted resolutions

Proactive care, decision intelligence, and faster service at scale.

Micro-SME banking

Cash-flow data, embedded payments, digital lending, and profitable service models.

Platform scale

Core modernization, modular architecture, ecosystem design, and platform banking.

Who this day is for

Where customer strategy meets operating reality.

Day 4 is designed for leaders responsible for customer experience, distribution, service, retail banking, product, digital channels, small business banking, and platform transformation. It connects growth ambitions with the practical choices banks have to make.

Browse speakers →
CX
CHANNELS
BRANCH
SERVICE
SME
PLATFORM
Key priorities across customer growth, platform banking, and service transformation.

The focus

How banks are retooling for growth.

Channels
Unified journeys
AI
Embedded service models
SME
Untapped growth opportunity
Platform
Modernization without full rebuild

Featured sessions

Day 4 highlights.

09:00
Keynote: Building the human-AI bank where people and machines work together
Main Plenary
09:45
Omnichannel 2.0: unifying branch, mobile and web into one experience layer
Customer journey design and channel logic
11:00
Reimagining the retail branch: smart branches and hybrid service
Advisory, trust, and human empathy at scale
11:45
AI-augmented service and faster resolutions at scale
From reactive support to proactive care
13:45
Retail small business banking: the untapped growth engine
Payments, lending, data, and service design
16:30
Panel: Can banks remain at the centre of the customer relationship?
The platform economy, embedded finance, and brand relevance

Don't miss Day 4.

Day 4 is where customer ambition, platform strategy, and practical transformation decisions come together.

Register your interest