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PROGRAMME

Full agenda.

Three days, 25–27 November 2026, at Holiday Inn Amsterdam — Arena Towers. 41 agenda items in time order. Last updated 11 November 2026. Times subject to change.

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Day 1 · 25 November 2026 Day 2 · 26 November 2026 Day 3 · 27 November 2026
WEDNESDAY · 14 AGENDA ITEMS

Day 1 · 25 November 2026

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  1. 08:55–09:00
    Opening Words from the Chairperson
    Davor GašparacDigital/AI Transformation Leader | Executive Advisor | Keynote, Former Erste Digital Bank
  2. 09:00–09:40
    Re-architecting the Bank Around AI
    • Moving from AI pilots to enterprise-wide transformation
    • Embedding AI into strategic decision-making at board level
    • Aligning data, talent and technology for AI-driven banking
    • Redefining leadership in an AI-native financial institution
    Frans Van BruggenIndependent Expert (Ex Senior Policy Officer Fintech and AI at DNB)
  3. 09:40–10:20
    GPTs Before AI: Tackling Cultural Lag Before the Next Crisis
    • A strategic lens on the speed gap between technology and organisations.
    • Why regulation, strategy and risk management are one conversation.
    • Culture as the most underrated risk instrument in the age of AI.
    Fabio TurelInformation Technology Strategy Manager, Generali Switzerland
  4. 10:20–11:00
    Break Time and Networking Session
  5. 11:00–11:40
    Ambition to Architecture, what vision really demands
    • Ambition creates direction, but architecture determines whether transformation can scale securely, sustainably, and at speed.
    • Vision in banking demands more than innovation, it requires resilient data, technology, governance, and operating models working as one ecosystem.
    • The institutions that win will be those that simplify complexity, build adaptable platforms, and turn strategy into repeatable execution.
    Ashtha BajajData, Analytics & AI Leader, Bank of Ireland, UK
  6. 11:40–12:20
    Unlocking the Business Potential of Generative AI in Banking
    • Advancing beyond basic AI tools toward high-impact business applications
    • Enhancing financial advisory services and operational decision-making with generative AI
    • Ensuring secure and responsible AI adoption across the organization
    • Evaluating performance, efficiency, and long-term return on AI investments
    Jules Ferdinand Pagna DissoDirector, Head Cyber Risk Intelligence, Head of Quantum Risk, BNP Paribas, UK
  7. 12:20–13:30
    Lunch Break
  8. 13:30–14:10
    Generative AI in Banking: From Experiments to Core Business Value
    • Moving beyond chatbots toward strategic applications
    • Integrating generative AI in a supportive role for business operations
    • Scaling AI capabilities safely across business lines
    • Strategic directions for AI implementation aimed at business value generation
    • A focus on AI Platforms
    Jan SedlaříkAI Product Owner, Former Česká spořitelna bank, Czechia
  9. 14:10–14:40
    From AI Governance to AI Assurance: Building the Decision Record Banks Can Defend
    • Moving from principles to proof: What it takes to translate AI governance commitments into evidence that can withstand scrutiny.
    • Defining the decision record: Connecting data, models, prompts, rules, system versions and human interventions to explain how an AI-influenced outcome was reached
    • Responding to challenge: Exploring what a bank should be able to reconstruct and explain when a customer, auditor or regulator questions a decision.
    • Making accountability practical: Clarifying responsibilities across business, technology and control functions—not just who approved the AI, but who remains accountable for its use.
    • Embedding assurance across the lifecycle: Building proportionate traceability, oversight and monitoring into AI design and operation, rather than assembling evidence after something goes wrong.
    Anish ShahDirector - Model Risk, Internal Audit, NatWest, UK
  10. 14:40–15:20
    Coffee Break
  11. 15:20–16:00
    Case study: Agile banking transformation
    • Explain how agile delivery changes bank transformation execution.
    • Align product, technology, compliance and operations around shared outcomes.
    • Reduce friction between innovation teams and legacy enterprise processes
    Davor GašparacDigital/AI Transformation Leader | Executive Advisor | Keynote, Former Erste Digital Bank
  12. 16:00–16:40
    Future of digital wallets Bank readiness and customer expectations
    • Assess how digital wallets are changing product strategy and customer engagement
    • Identify governance, compliance and approval steps banks need before scaling.
    Sadık BaşEVP, Marketing Portfolio Management & Digital Products, Garanti BBVA Payment Systems, Turkey
  13. 16:40–17:30
    Panel Discussion: Leading the AI-Powered Bank: How Executive Leadership Is Redefining Strategy in the Age of Intelligent Banking
    • How executive teams are aligning technology, business strategy and organizational culture around AI-driven transformation
    • Balancing innovation ambitions with operational complexity in large financial institutions
    • Lessons learned from scaling AI initiatives across multiple markets and business units
    • What successful AI-driven banks will look like by the end of the decade
    • Moderator: Davor Gašparac | Panellists: Jan Sedlařík, Lucian Daia, Fabio Turel, Anish Shah
    Davor GašparacDigital/AI Transformation Leader | Executive Advisor | Keynote, Former Erste Digital Bank
  14. 17:30–18:00
    Closing words, end of the day 1
THURSDAY · 14 AGENDA ITEMS

Day 2 · 26 November 2026

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  1. 08:55–09:00
    Conference Re-Start
  2. 09:00–09:40
    From AI Hype to Real Control: Deterministic System Intelligence for Safe Legacy Evolution
    • AI can accelerate delivery - but in banking, it must also prove its value.
    • This session explores how combining deterministic system intelligence with AI enables teams to move faster without losing control.
    • By grounding every insight in source code, banks can safely evolve legacy systems, reduce risk, and meet growing regulatory expectations - without big-bang modernization.
    Ohad KotlerCEO & Co-Founder, Tweezr
  3. 09:40–10:20
    Deliver Personalised Experiences While Automating Onboarding at Scale
    • Deliver personalized experiences while automating onboarding at scale
    • Accelerate onboarding without sacrificing trust, transparency, or quality
    • Establish secure and compliant foundations for responsible innovation
    Carla SobralHead of Clients Onboarding, Société Générale Securities Services
  4. 10:20–11:00
    Break Time and Networking Session
  5. 11:00–11:40
    Customer facing AI that acts
    • Evolution from Chatbot to Virtual Assistant
    • Implementation steps to enable the VA to act
    • Challenges & opportunities (organizational & technical)
    Michael ZambiasiTribe Lead - Mobile Evolution Tribe, RB International, Austria
  6. 11:40–12:20
    Moving Money: How Banks Think
    • Understand how money actually moves through banks, payment providers and financial institutions. Optimise both costs and risks of various payment and banking decisions. Learn the real risks around FinTechs, including neobanks, EMIs and wallets.
    Viktoria SolteszFounder, The Soltesz Institute
  7. 12:20–13:20
    Lunch Break
  8. 13:20–14:00
    From GPUs to People: Turning AI Access into AI Impact
    • Reframing AI: looking beyond the applications we interact with every day.
    • Behind the AI revolution: the infrastructure, computing power and dependencies that make modern AI possible.
    • From access to capability: how Commerzbank approached GitHub Copilot enablement beyond simply providing the tool.
    • Building a learning movement: using practical learning, community and peer enablement to help people adopt AI more effectively.
    Shamsh HodaAI & Digital Innovation Strategist, Commerzbank, Germany
  9. 14:00–14:40
    The Death of NPS: Neuromarketing in Banking
    Okan AcarEVP, Digital Banking and Payment Systems, Kuveyt Türk Katılım Bankası, Turkey
  10. 14:40–15:20
    Coffee Break
  11. 15:20–16:00
    Meshup Banking - Leveraging Customer Pools
    • Banks foster partnerships with telcos, retailers and platforms. Keep watching them close!
    • Design - components, archetypes, rule: Match product depth to mesh depth.
    • Economics - value ledger, contract terms.
    • AI - agents, decision intelligence and next-best-action
    Prof. Wolfgang StrobelCEO@Investigence (former Board Member at Anadi Bank, Hauck Aufhäuser Privatbank, Fidor Bank, DAB bank), Germany
  12. 16:00–16:40
    The multi-rail future of money: from stablecoins and tokenised deposits to agentic payments
    • Explore how regulated stablecoins, tokenised deposits and traditional payment rails can co-exist and interoperate in the institutional financial system.
    • Examine how a multi-rail financial ecosystem could evolve and what it means for banks, their clients and the broader financial system.
    • Consider the next evolution: agentic payments, where AI agents interact with payment infrastructure and digital money to enable increasingly automated economic activity.
    Ivy SchuhmacherDigital Assets Transformation, Vice President, Deutsche Bank
  13. 16:40–17:30
    Panel Discussion: What is the future of Banking in 2030?
    • Moderator: Shamsh Hoda | Panellists: Michael Zambiasi, Okan Acar, Ibrahim Nijad
    Shamsh HodaAI & Digital Innovation Strategist, Commerzbank, Germany
  14. 17:30–18:00
    Closing words, end of the day 2
FRIDAY · 13 AGENDA ITEMS

Day 3 · 27 November 2026

Day 3 page →
  1. 08:55–09:00
    Opening Words from a Chairperson
  2. 09:00–09:40
    Islamic Banking and Future Digital Transformation
    • As the global financial industry undergoes rapid digital transformation, Islamic banking faces unprecedented opportunities and challenges in adapting to emerging technologies while upholding Shariah principles.
    • This presentation explores the evolving landscape of Islamic banking, highlighting the transformative roles of artificial intelligence (AI), blockchain, financial technology (FinTech), digital banking, and smart contracts.
    • It also examines the implications of digital innovation for Shariah compliance, regulatory frameworks, operational efficiency, financial inclusion, and institutional competitiveness.
    • Drawing on global developments and emerging industry practices, the presentation offers insights into the future of Islamic banking and the strategic priorities necessary to build a more innovative, resilient, sustainable, and Shariah-compliant digital financial ecosystem.
    Wan Norhaziki Wan Abdul HalimDirector - Head of Shariah Governance, Global Compliance, Crédit Agricole, UAE
  3. 09:40–10:20
    Payment systems regulation, consumer protection and future payment rails
    Andrew WigstonHead of Supervision and Compliance Monitoring, Payment System Regulator
  4. 10:20–11:00
    Break Time and Networking Session
  5. 11:00–11:40
    Managing Change Risk in an Age of Uncertainty
    • Risk Culture as an Enabler of Change
    • Effective Change Risk Management
    • Selecting Appropriate Risk Treatment Strategies
    • Adapting to Uncertainty and Emerging Risks
    Edgars SedovsHead of Risk, Rietumu Banka, Latvia
  6. 11:40–12:20
    Supervising the Intelligent Bank: Trust, Resilience and AI in Next-Generation Banking
    • Understanding how European supervisors assess AI-driven business models, governance and digital transformation
    • Translating regulatory expectations — SSM priorities, DORA and the AI Act — into practical design choices for the intelligent bank
    • Building board-level accountability and meaningful human oversight as AI enters core decision chains
    • Managing the resilience challenge: cloud concentration, third-party AI models and legacy evolution
    • Positioning trust and supervisability as competitive advantages, not constraints, in the platform economy
    Nina SchweighoferJST Coordinator / Head of Section, European Central Bank, Germany
  7. 12:20–13:20
    Lunch Break
  8. 13:20–14:00
    AI in Action: From Adoption to Responsible Scale
    • Rethinking what successful AI adoption means in an era of rapid acceleration
    • Turning AI into measurable productivity and sustainable business value
    • Making governance, compliance and accountability enablers of responsible AI at scale
    Ibrahim NijadSenior Risk Control Partner, Rabobank, Netherlands
  9. 14:00–14:40
    From Digital Banking to Financial Well-Being: Building Financially Resilient Customers
    • Understanding financial resilience through the eyes of the customer
    • Helping customers navigate uncertainty and life transitions
    • Building financial health, inclusion and confidence
    • Moving from product provider to long-term financial partner
    • Using digital banking to help customers prepare, decide and thrive
    Nikoletta KovacsStrategy Leader | Strategy, Communication, Sustainability, Raiffeisen Bank International, Austria
  10. 14:40–15:20
    Coffee Break
  11. 15:20–16:00
    Systemic Risk in European Banking 2027-2030: Geopolitics, AI and Structural Vulnerabilities
    • Assess geopolitical fragmentation and structural vulnerabilities in banking.
    • Link AI, funding costs, credit risk and stress testing.
    • Evaluate operational concentration and systemic resilience risks.
    Ulf HolmbergFunctional Lead and Senior Analyst, Swedbank
  12. 16:00–16:40
    Panel Discussion: Deepfakes, Synthetic Identity and AI-Driven Fraud: The Next Frontier of Financial Crime
    • Moderator: Nikoletta Kovacs | Panellists: Edgars Sedovs, Nina Schweighofer, Ulf Holmberg
    Nikoletta KovacsStrategy Leader | Strategy, Communication, Sustainability, Raiffeisen Bank International, Austria
  13. 16:40–18:00
    Closing words, end of the conference

Agenda subject to change. All times Central European Time (CET). Last updated 11 November 2026.

Three days. One pass.

Keynotes, case studies and panel discussions, with networking breaks built into every day.

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