Day 2 · 26 November 2026

Programme · Day 2

Thursday 26 November 2026

1. 08:55–09:00
   Conference Re-Start
2. 09:00–09:40
   From AI Hype to Real Control: Deterministic System Intelligence for Safe Legacy Evolution

   • AI can accelerate delivery - but in banking, it must also prove its value.
   • This session explores how combining deterministic system intelligence with AI enables teams to move faster without losing control.
   • By grounding every insight in source code, banks can safely evolve legacy systems, reduce risk, and meet growing regulatory expectations - without big-bang modernization.

   Ohad KotlerCEO & Co-Founder, Tweezr
3. 09:40–10:20
   Deliver Personalised Experiences While Automating Onboarding at Scale

   • Deliver personalized experiences while automating onboarding at scale
   • Accelerate onboarding without sacrificing trust, transparency, or quality
   • Establish secure and compliant foundations for responsible innovation

   Carla SobralHead of Clients Onboarding, Société Générale Securities Services
4. 10:20–11:00
   Break Time and Networking Session
5. 11:00–11:40
   Customer facing AI that acts

   • Evolution from Chatbot to Virtual Assistant
   • Implementation steps to enable the VA to act
   • Challenges & opportunities (organizational & technical)

   Michael ZambiasiTribe Lead - Mobile Evolution Tribe, RB International, Austria
6. 11:40–12:20
   Moving Money: How Banks Think

   • Understand how money actually moves through banks, payment providers and financial institutions. Optimise both costs and risks of various payment and banking decisions. Learn the real risks around FinTechs, including neobanks, EMIs and wallets.

   Viktoria SolteszFounder, The Soltesz Institute
7. 12:20–13:20
   Lunch Break
8. 13:20–14:00
   From GPUs to People: Turning AI Access into AI Impact

   • Reframing AI: looking beyond the applications we interact with every day.
   • Behind the AI revolution: the infrastructure, computing power and dependencies that make modern AI possible.
   • From access to capability: how Commerzbank approached GitHub Copilot enablement beyond simply providing the tool.
   • Building a learning movement: using practical learning, community and peer enablement to help people adopt AI more effectively.

   Shamsh HodaAI & Digital Innovation Strategist, Commerzbank, Germany
9. 14:00–14:40
   The Death of NPS: Neuromarketing in Banking

   Okan AcarEVP, Digital Banking and Payment Systems, Kuveyt Türk Katılım Bankası, Turkey
10. 14:40–15:20
    Coffee Break
11. 15:20–16:00
    Meshup Banking - Leveraging Customer Pools

    • Banks foster partnerships with telcos, retailers and platforms. Keep watching them close!
    • Design - components, archetypes, rule: Match product depth to mesh depth.
    • Economics - value ledger, contract terms.
    • AI - agents, decision intelligence and next-best-action

    Prof. Wolfgang StrobelCEO@Investigence (former Board Member at Anadi Bank, Hauck Aufhäuser Privatbank, Fidor Bank, DAB bank), Germany
12. 16:00–16:40
    The multi-rail future of money: from stablecoins and tokenised deposits to agentic payments

    • Explore how regulated stablecoins, tokenised deposits and traditional payment rails can co-exist and interoperate in the institutional financial system.
    • Examine how a multi-rail financial ecosystem could evolve and what it means for banks, their clients and the broader financial system.
    • Consider the next evolution: agentic payments, where AI agents interact with payment infrastructure and digital money to enable increasingly automated economic activity.

    Ivy SchuhmacherDigital Assets Transformation, Vice President, Deutsche Bank
13. 16:40–17:30
    Panel Discussion: What is the future of Banking in 2030?

    • Moderator: Shamsh Hoda | Panellists: Michael Zambiasi, Okan Acar, Ibrahim Nijad

    Shamsh HodaAI & Digital Innovation Strategist, Commerzbank, Germany
14. 17:30–18:00
    Closing words, end of the day 2

Agenda subject to change. All times Central European Time (CET).